Job Information
Quadient Customer Relations Lead in Irvine, California
Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
The Customer Service Lead must have a strong customer service skill set and the ability to support company core values and goals. This position is responsible for supporting employee performance and development, monitoring the team on a regular basis and maintaining accurate documentation. Duties also include: assisting with customer and department related escalations; handling of inbound calls and phone support for multiple work groups; handling email and mailed correspondence; lead tester on CRM projects, as required; handle conference calls for testing and District communication, as required. All other duties as assigned based on the needs of the business.
Your role in our future
Support and Development:
Oversee employee performance and development, ensuring alignment with company core values and goals.
Provide regular monitoring and accurate documentation of team performance.
Customer and Department Escalations:
Assist with resolving escalated customer and department issues, ensuring high-quality service and problem resolution.
Communication and Correspondence:
Handle inbound calls and phone support for multiple workgroups.
Manage email and mailed correspondence efficiently.
Project Leadership:
Act as the lead tester on CRM projects, including handling conference calls for testing and district communication as required.
Additional Duties:
Perform all other duties as assigned to meet the needs of the business
Your profile
High School Diploma or equivalent (GED) required; Associate's Degree or continuing education preferred.
2+ years of customer service experience in a high-volume, fast-paced call center.
Strong multitasking abilities and enjoyment of direct customer and employee interactions.
Excellent written and verbal communication, interpersonal skills, and professionalism.
Basic computer skills, including proficiency in Windows applications (Word, Excel, Outlook) and systems like Salesforce and Talkdesk.
Demonstrates commitment to problem-solving and works well under pressure.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
This position has an hourly pay range of:
$20.14-$30.24
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.